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Concordia University is committed to a policy of treating fairly all members of the University’s community in regard to their personal and professional concerns. However, times do occur in which students think they have been mistreated. This procedure is provided in order to ensure that students are aware of the way in which their problems with a University employee can be resolved informally and to provide a more formal reconciliation process when needed.
A grievance is defined as dissatisfaction occurring when a student believes that any conduct or condition affecting him or her is unjust or inequitable, or creates unnecessary hardship. A grievance arises when a student believes, based on established administrative policies and procedures, that he or she has been treated in an arbitrary or capricious manner by a university department or a representative of the university.
A grievance against a university official arises when a student believes he or she has been subjected to inappropriate behavior or lack of a timely resolution by a department or university employee acting within their role and duty.
A grievance of personal misconduct by a university employee arises when a student believes he or she is the subject of inappropriate behavior outside of the employee’s role and duties within the university.
Prior to bringing a grievance forward, students are highly encouraged to attempt a good-faith resolution of the grievance. This attempt may be made with the party directly involved with the disputed matter, or with the head of the department in which the grievance arises. Attempts at informal resolution should be initiated within 30 days of the incident.
Should a situation arise in which a student is unable to resolve his or her grievance informally, the university’s formal grievance process may be employed. This process, outlined below, should also be initiated 30 days of the failed informal resolution.